Frequently Asked Questions
Usually within 3
to 5 days.
This depends upon where in the world you live. Mailed readings are sent via air mail, which may be anything from 3 days upwards on top of the time taken for the reader to complete your reading (see previous question).
We do respond to emails that are sent to us at hark.net.au and notification of the completion of your reading is sent out as soon as it has been completed by the reader. If you have not received a notification or a response from us, the most common reasons are usually related to the email system.
Here are some things you can do to make sure that your emails get through and that you are able to receive replies:
You can also send a message to us through our online mail form or phone us - see contacts for details.
We believe them to be or they wouldn't be working through our web site. Before we set up an affiliate reader on our web site, we ask them to do a reading for us and we satisy ourselves that they have something to offer clients and that they are genuine. This is not a guarantee about their service or accuracy for every reading - no-one can make a 100% accurate claim with honesty. However, we feel all the readers have genuine ability.
People sometimes have difficulty in deciding which reader to choose and there is no one answer to fit all people. There is no one "best reader" on our site - they all have different abilities. Some are better at channeling from spirit, some focus on guidance, some use tools such as the tarot or astrology to forecast likely events in the future.
The advice I give to most people who are un-decided about which reader to choose, is to go to the one that you are most drawn to. Your own intuition will guide you to the person who has the right answers for you at this time in your life. Sometimes it may be just one thing that you need to hear and you will usually be drawn to the reader that can supply it.
So when choosing a reader, let go of the intellect or thinking part of you and go with your "gut feeling".
Make sure that you give accurate information - if you type in the wrong date of birth for an astrology chart or reading for example, it will affect your chart or reading!
Be clear about the questions that you ask. Clear questions will result in clearer answers.
Don't ask about someone else's future other than if it relates specifically to you. Asking if your child will be successful or happy in their life, whether Auntie May will re-marry or asking what is going on in your ex-lover's life is not a reading about you. This is not the same as asking "how can I help my child be successful in life?" or "will my ex-lover come back to me?" These are questions that relate to you. Your reading will be more focussed when the questions are centred around you and what is going on in your life.
Link to login page: client login
When you place an order for a reading with one of the readers on our web site, you are sent an order reference number and password, along with a link to the login page. The order reference number and password boxes on this page ARE CASE SENSITIVE ie you have to type in the characters EXACTLY as they were supplied to you. Otherwise you will get an error message telling you that your password is invalid.
We don't have the space to keep readings available on the web site forever, so once you have accessed your completed reading, it will normally be removed after 7 days. It is important that you print, copy or email the reading to yourself, if you wish to keep it.
The exception is if you have asked a reader to clarify something, in which case your reading will continue to be available, for as long as is necessary to deal with your queries.
sending Photocopies -
All readings and consultations are unique and individually prepared for you.
Ordering is via a secure on-line order form, where payment details are encrypted before sending via the internet.
You will be sent notification via email, when your reading is ready along with a link and password to access your reading online. However, a printed reading can be sent to you via standard mail if you prefer - see order form for more details.
To order, select the "Order" link alongside the reading of your choice.
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